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Futurenet Convenience now available
1/5/2009
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Proven Retail Technology that Enhances Decision Making and Profitability

Support

Solid systems require solid support and our network of service technicians and call centre staff complement the high quality of our products.

Effective recruitment, adequate levels of staffing and thorough training ensure a superior level of assistance is readily accessible. From installation and training to on-call, round the clock systems technicians, we have the resources and skills where you need them, when you need them.

The key benefits for retailers utilising Retail Systems for Service and Support are:
  • Log Support Tickets 24 Hours, 365 days of year
  • Electronic Lodgement of Support Tickets
  • Fast Effective problem resolution
  • Comprehensive management of tickets
  • Ticket escalation procedures
  • Friendly, well trained, professional staff
  • Knowledge Database
  • Fact sheets for self-help
  • On site technicians available
  • Regular software updates

Support Contact Details:

(08) 9422 5600 or e-mail us

 

 
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